Refund & Cancellation Policy

This policy explains how cancellations and refunds are handled for UltraClean subscriptions provided by Shree Balajii Softwares. It should be read together with our Terms of Service.

1. Try before you pay

We offer a guided demo and a free evaluation period for new businesses before any payment is required. We strongly encourage you to evaluate the Service fully during this period to confirm it fits your needs, since paid subscriptions are generally non-refundable once they begin (see below).

2. Subscription billing

Subscriptions are billed in advance on a monthly or annual basis and renew automatically for successive periods. Your plan remains active for the full period you have paid for. Fees are exclusive of any applicable taxes.

3. Cancellation

• You may cancel your subscription at any time by contacting us using the details below.
• On cancellation, your plan remains active until the end of the current billing period and will not renew thereafter.
• Cancelling stops future renewals; it does not generate a refund for the current period (see Section 4).
• You may export your data while your subscription is active and for a reasonable period after cancellation. We delete your data within 30 days of termination unless a longer period is required by law.

4. Refunds

• Subscription fees are non-refundable once a billing period has begun, whether billed monthly or annually. This is because access to the Service is made available to you for the entire paid period.
• Set-up, onboarding, and data-migration fees (where charged) are non-refundable once that work has been performed.
• We do not provide partial or pro-rata refunds for unused time, downgrades, or accounts cancelled mid-period.

5. Goodwill exception — prolonged outage

If the Service is substantially unavailable for a prolonged, continuous period due to a fault on our side that we are unable to remedy within a reasonable time, and this prevents you from using the Service in any meaningful way, we will work with you in good faith on a fair resolution. This may include a credit or a pro-rata refund for the affected period, at our reasonable discretion. This does not apply to minor issues affecting one or a few features, scheduled maintenance, or events outside our control.

6. How to cancel or request a refund

To cancel your subscription or request a refund under Section 5, contact us with your business name and registered email/phone:

Shree Balajii Softwares
Shop No. 3, Dolphin Premium Plaza Commercial Complex, First Floor, Daldal Seoni, Mowa, Raipur, Chhattisgarh, India
Phone: +91 91111 59699
Email: hello@ultracleand.com

Where a refund is approved, it will be processed to the original payment method within a reasonable number of business days.