Legal

Terms of Service

The agreement between you and Shree Balajii Softwares.

Last updated: June 16, 2026

These Terms of Service ("Terms") form a binding agreement between Shree Balajii Softwares, a sole proprietorship based in Raipur, Chhattisgarh, India ("we", "us", "our"), and the business or person who accesses or uses the UltraClean platform and website ("you", "your", "Customer"). By accessing or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

  • "Service" means the UltraClean software-as-a-service platform, websites, mobile/web applications, and related services.
  • "Customer Data" means the data you and your users submit to or generate within the Service.
  • "Subscription" means your paid plan and the term for which you have access to the Service.

2. The Service

UltraClean is a platform for managing drycleaning and laundry operations, including order intake and tracking, barcode labelling, shop-to-workshop manifests, quality-check workflows, invoicing and payments, customer notifications, and HR, attendance, and payroll. Features available to you depend on your Subscription plan. We may add, modify, or remove features over time to improve the Service.

3. Eligibility & accounts

  • You must be at least 18 years old and capable of forming a binding contract.
  • You are responsible for the confidentiality of your login credentials and for all activity that occurs under your account.
  • You must provide accurate, current, and complete information and keep it up to date.
  • You are responsible for the acts and omissions of the users you create within your account, and for ensuring their use complies with these Terms and applicable law.

4. Free evaluation

We may offer a guided demo and a free evaluation period before any payment is required. We encourage you to evaluate the Service fully during this period. Evaluation access may be limited or withdrawn, and is provided "as is" without warranty.

5. Subscriptions, billing & taxes

  • The Service is offered on subscription plans (currently Starter, Professional, and Enterprise) billed monthly or annually. Fees are stated exclusive of applicable taxes; you are responsible for any taxes that apply to your purchase.
  • Fees are payable in advance for each billing period. We currently accept payment by bank transfer, and may enable an online payment gateway; when we do, payments made through it are handled by the gateway provider and we do not store your full card details.
  • Subscriptions renew automatically for successive periods unless cancelled before the renewal date. You may cancel at any time as described in our Refund & Cancellation Policy.
  • We may revise pricing with at least 30 days' prior notice. Revised pricing applies from your next renewal. Continued use after the change takes effect constitutes acceptance.
  • If payment is overdue, we may suspend access to the Service until outstanding amounts are paid. You remain liable for fees due for your contracted period.

6. Acceptable use

You agree not to: use the Service unlawfully or for any unlawful content; attempt to gain unauthorised access to the Service or its systems; reverse engineer, copy, resell, sublicense, or create a competing product from the Service; upload malware; or interfere with or disrupt the Service. You must use the security features available to you (such as strong passwords and role-based access) to protect your account and data.

7. Customer Data & ownership

  • As between you and us, you own your Customer Data. You grant us a limited, non-exclusive licence to host, process, and transmit it solely to provide and support the Service.
  • For the personal data of your own customers and staff that you place in the Service, you act as the Data Fiduciary and we act as your Data Processor, processing it under your instructions. See our Privacy Policy.
  • You may export your Customer Data while your Subscription is active. After termination, we will delete your Customer Data within 30 days unless a longer period is required by law (see the Refund & Cancellation Policy and Privacy Policy).
  • You are responsible for the accuracy, quality, and legality of your Customer Data and for having the necessary rights and consents to provide it to us.

8. Our intellectual property

We and our licensors own all rights, title, and interest in and to the Service, including its software, design, and content. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your Subscription. No other rights are granted.

9. Availability & maintenance

We work to keep the Service available and reliable and may perform maintenance, ideally during off-peak hours, occasionally with limited or no notice for urgent fixes. We do not currently offer a contractual uptime guarantee, and the Service is provided without a service-level commitment unless separately agreed in writing.

10. Disclaimer of warranties

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or completely secure.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service shall not exceed the fees you actually paid to us in the three (3) months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service, your breach of these Terms, or your violation of any law or third-party right.

13. Suspension & termination

  • You may cancel your Subscription at any time; access continues until the end of the paid period.
  • We may suspend or terminate access for breach of these Terms, non-payment, or to protect the Service or other users.
  • On termination you may request an export of your Customer Data within a reasonable period, after which it will be deleted as described above.

14. Changes to these Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes by email or through the Service. If you do not agree to the changes, you may terminate before they take effect; continued use afterwards constitutes acceptance.

15. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, internet or power outages, government action, or failures of third-party providers.

16. Governing law & dispute resolution

These Terms are governed by the laws of India. The parties will first attempt to resolve any dispute amicably through good-faith discussions. Failing that, the courts at Raipur, Chhattisgarh shall have exclusive jurisdiction, subject to applicable law.

17. Contact

Shree Balajii Softwares
Shop No. 3, Dolphin Premium Plaza Commercial Complex, First Floor, Daldal Seoni, Mowa, Raipur, Chhattisgarh, India
Phone: +91 91111 59699
Email: hello@ultracleand.com