Doorstep pickup and delivery wins customers who will never walk into a shop — but run on phone calls and a WhatsApp group it quickly becomes chaos: missed pickups, riders crossing the city twice, and "the rider never came" arguments. UltraClean turns it into a managed workflow.
From booking to doorstep
- Schedule. Create a pickup or delivery request against the customer and their saved address.
- Assign. Pick the rider and note the vehicle.
- Plan the route. Set the stop order so the rider's day follows a sensible path.
- Ride. The rider opens My Route on their phone and works through the stops in order.
- Prove it. At each stop the rider can capture a photo and GPS location as proof of completion.
What staff see
- All open pickups and deliveries in one list, with the assigned rider and vehicle
- Completed stops with photo and location proof to review
- Customers with multiple saved addresses (home, office) and their preferences
- A WhatsApp message to the customer when a pickup is scheduled
Delivered garments are matched to the same barcoded order, so dues are collected and the order closes properly — see billing and garment tagging.